Frequently Asked Questions

Lead time depends on machine type and configuration:

• Standard models: 20 - 30 days.
• Customized configurations: 30 - 45 days.
• Integrated production lines: 45 - 60 days.

We confirm the schedule after reviewing your requirements and current production plan.

Our standard payment term is 30% T/T deposit to start production and 70% balance before shipment. Before final payment, we provide machine testing videos, inspection photos, and (when applicable) sample results. For large orders, we may accept Irrevocable L/C at sight.

Yes. We specialize in custom manufacturing. We can customize printing width, color stations, drying systems, inline units, rewinding options, safety standards, and electrical configuration to match your production goals and budget.

The MOQ is 1 set. Whether you are launching a new project, expanding capacity, or upgrading an existing line, we provide the same engineering-level support.

Yes. We can configure machines to meet international safety and electrical requirements based on your market. Please share your country/region and local standards, and we will confirm the suitable configuration for your project.

Because we focus on stable production and long-term ROI, not just selling a machine. As a manufacturer, we provide factory-direct support, customization, strict testing, clear documentation, and long-term spare parts supply. You will work with an engineering-minded team that understands real production challenges.

Yes. We welcome qualified partners with packaging machinery industry experience, local sales capability, and service resources. Please contact us to discuss distributor cooperation and regional support models.

We perform a full pre-shipment verification process, including mechanical inspection, electrical checks, safety validation, and continuous running tests. When possible, we also test with customer materials (or standard equivalents) to verify stable production. You can join a video call acceptance to review the running result before packing.

Our machines are designed with operator-friendly PLC touch screens and clear controls. We provide English manuals, training videos, and remote guidance. For most projects, operators can become confident within 2-3 days of structured training.

Yes. We offer two support options:
1. Remote guidance: video call support for installation, commissioning, and training.
2. On-site engineer service: available depending on project scope and location (travel and local costs apply).

Yes, and we strongly recommend it for new projects. You can send paper, film, or laminated substrates for a trial run. We will test the process settings and share the results (video + samples when needed) so you can verify quality before ordering.

Our machines are built for long-term industrial production. With proper maintenance, equipment typically runs reliably for 10-15 years or longer. We focus on heavy-duty structure, precision machining, and stable electrical design to support continuous operation.

It depends on the model and original configuration. Some machines support modular upgrades such as UV drying or corona treatment. However, it is usually more cost-effective to plan these options during manufacturing. Share your future expansion plan with us early.

We support remote diagnosis. If the machine can connect to the internet, our engineers can guide parameter checks, troubleshoot alarms, and help restore stable operation quickly. For critical issues, we provide step-by-step recovery guidance.

Yes. We support multiple shipping terms including FOB, CIF, and DDP (door-to-door). If you choose DDP, we can coordinate sea freight, customs clearance, and local delivery with logistics partners, subject to feasibility in your country.

Common HS codes used by customers include:

• Flexo printing machine: 84431600
• Converting machinery (varies by type): please confirm with your customs broker

HS codes may vary by country. We provide export documents and can help confirm the correct code for your shipment.

We provide a 12-month warranty for key mechanical and electrical components under normal operating conditions. If a confirmed manufacturing defect occurs during the warranty period, we provide replacement parts and technical support.

We keep common spare parts available and can ship urgent items via DHL/FedEx/UPS. Typical delivery time is 3-7 days depending on destination and customs clearance.

Consumable parts (such as blades, heating elements, rubber rollers, and wear items) are not covered by warranty. We can recommend spare part kits and maintenance schedules to reduce downtime and stabilize long-term operation.

First, we start with remote troubleshooting by video call. Most issues can be solved through guidance, parameter checks, or part replacement. If needed, we can arrange additional support based on the project situation, including on-site service when feasible.

Yes. Standard documentation includes an English user manual, maintenance guidance, and key technical documents such as parts lists and electrical diagrams (model-dependent). You can also request documents through our Resource Center.